How to Real-Time Sync Your Shopify Products and Customers with YourGPT

Once set up, your AI agent stays up to date with your store on its own — whenever a product goes live, its price changes, it sells out, or a new customer signs up, YourGPT picks it up right away, with no manual re-syncing needed. You'll find this under your Shopify integration's Webhooks & Synchronization step, with separate tabs for Products and Customers so you can set each one up on its own

Set Up Real-Time Sync

1. In your Shopify integration, open the Products or Customers tab, expand Real-time Sync, and copy the webhook URL shown there. Each tab has its own separate URL.

2. In Shopify Admin, go to Settings → Notifications → Webhooks

3. Click Create webhook

4. Set the Event to match what you're syncing — Product creation, Product update for the Products tab, or Customer creation, Customer update for the Customers tab — set Format to JSON, and paste in the webhook URL from Step 1

5. Click Save

Repeat this for each event you want to track — most stores add both "creation" and "update" webhooks for Products, since updates also cover price and stock changes.

Extra Product Options

On the Products tab, you'll also find:

• Remove out of stock products from training — a toggle that automatically removes sold-out items, so your AI agent stops recommending something a shopper can't actually buy. Checked every time Shopify sends a product update, based on whether any variant still has stock.

• Advance Training — an expandable panel with additional training controls (like re-index timing), shared with other link-based training sources.

Good to Know

• Your product page needs to be public. YourGPT trains on your live storefront product page, so the page needs to be viewable by anyone — not password-protected.

• Only basic customer info is captured — name, email, and phone. Order history, addresses, and other details aren't synced.

• Keep your webhook URL private. Anyone with this URL could send data into your training set, so don't share it publicly.