How to setup the Chatbot Availability on Crisp?

To ensure your chatbot is available during times when your human agents are not, you can set specific availability periods using the Crisp integration. This feature is particularly useful for ensuring your AI chatbot can handle queries when your team is off work or on vacation.

1. Access Chatbot Availability Settings
Navigate to the Crisp Integration Settings and scroll down to the Set Chatbot Availability section.

2. Configure Availability Slots
Here, you can add time slots for each day of the week. The chatbot will be active during these hours to manage interactions when your team is unavailable.

3. Set Time Zones
You can also set the time zone to ensure that the chatbot operates according to the correct local time, making it easier to align with your team’s working hours.