How to setup Followup Buttons on Crisp for Message Feedback?

To set up follow-up buttons on Crisp for gathering message feedback and improving your chatbot’s performance over time, Follow these steps:

1. Go to Crisp Integration Settings

First, open the Integrations page from your Crisp dashboard. Navigate to the Crisp integration and click on the Settings icon.

2. Enable Feedback Options

Once in the Crisp settings page, you can enable the Follow-Up Buttons (like/dislike). These buttons will allow users to provide feedback on their chatbot interactions. You can enable Like and Dislike buttons, which will allow users to give satisfaction or dissatisfaction feedback.

3. Improve Chatbot with Negative Feedback (RLHF)

Negative feedback is stored in the Training -> Self Learning section, where you can review it and make necessary adjustments to improve the chatbot’s responses. This ensures the bot learns from past interactions to offer better answers in the future.