Template functions enable you to add dynamic functionality within Text Messages in Studio, automated responses, Base Prompts, and Restriction Texts by using default variables and helper methods

[Use Case 1] Business Hours Availability Based on Current Day and Time

Display Business Hours and Availability with YourGPT's Template Functions. Use YourGPT's Template Functions to add your operating schedule and show real-time availability in your chatbot responses.

Scenario

You want your chatbot to inform users about your business hours and whether your team is currently available. For example, if a user asks, "Is Team available now?" the AI respond based on the current time and the schedule you provided.

Implementation

1. Access Model Settings.

2. Insert the Business Hours Template Function:

   

   • Use the {{date}} function with your desired format. For example, to display your business hours and the current date and time in your timezone like `Asia/Calcutta` for us:

     Our Team Work From Monday to Friday from 10AM-7PM.
     Today is: {{date format='dddd, MMMM Do YYYY, h:mm:ss a' timezone='Asia/Calcutta'}}

3. Save and Test your changes and interact with your chatbot to ensure the time displays correctly.

Other Available Time Formats

• 24-Hour Format:

  {{date format="HH:mm:ss"}}

  Example Output: 14:30:45

• 12-Hour Format with AM/PM:

  {{date format="hh:mm:ss A"}}

  Example Output: 02:30:45 PM

• Time with Timezone:

  {{date format="HH:mm:ss" timezone="America/New_York"}}

  Example Output: 14:30:45

• Day Format:

  {{date format="dddd"}}

Example Output: Thursday

[Use Case 2] Personalizing Interactions with Contact Names

Using YourGPT's Template Functions, you can insert contact names into responses to make interactions more personalized and improve engagement.

Use Case: Automatically Inserting Contact Names in Responses

Scenario:

You want your AI chatbot to address each user by their name, if it's available in the contact information. This personalization helps create a more engaging and customized interaction for each individual.

Implementation:

1. Go to General Settings and click on Leads.

2. Enable the Lead Form and activate the fields you need, such as Name and Email.

3. Now go the Model Settings, and add the function template, like shown in this below image👇

{{#isset CONTACT.name}}
  Hello, {{CONTACT.name}}! How can I assist you today?
{{/isset}}

Explanation:

• {{#isset CONTACT.name}}: Checks if the name property exists within the CONTACT object, if exists it continues.

• {{CONTACT.name}}: Inserts the contact's name into the message.

• The block ensures that the name is only inserted if it exists, preventing potential errors or awkward placeholders.

For more more information template functions, refer to the YourGPT Templates Functions Guide.