This guide explains how the "Session Resolved" event is triggered in both automatic and manual flows, and how the Auto-Close Session feature works to mark chats as complete after a period of inactivity or user confirmation.
What is the "Session Resolved" Event?
The Session Resolved event is used to mark a user session as completed. It can be triggered through a follow-up user action such as selecting "I am satisfied".
How to implement:
Drag an Event Node into your flow canvas.
In the right sidebar, select
Session Resolvedfrom the list of event types.Connect this node to a message confirming the session has been resolved.
Optionally, follow up with a feedback request or closing message.
Auto-Close Session (Time-Based Resolution)
The Auto-Close Session feature resolves a session automatically after a defined period of inactivity.
How to configure:
Navigate to General Settings in your platform dashboard.
Locate the Auto-Close Session or Auto Resolve Time setting.
Set the time duration (e.g., 15 minutes, 1 hour).
After this duration passes without user interaction, the platform will automatically trigger the
Session Resolvedevent.
Note: This feature helps manage session lifecycles and ensures inactive conversations do not remain open indefinitely.
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