Understanding & Implementing Session Resolved Event and Auto-Close Sessions

This guide explains how the "Session Resolved" event is triggered in both automatic and manual flows, and how the Auto-Close Session feature works to mark chats as complete after a period of inactivity or user confirmation.

What is the "Session Resolved" Event?

The Session Resolved event is used to mark a user session as completed. It can be triggered through a follow-up user action such as selecting "I am satisfied".

How to implement:

1. Drag an Event Node into your flow canvas.

2. In the right sidebar, select Session Resolved from the list of event types.

3. Connect this node to a message confirming the session has been resolved.

4. Optionally, follow up with a feedback request or closing message.

Auto-Close Session (Time-Based Resolution)

The Auto-Close Session feature resolves a session automatically after a defined period of inactivity.

How to configure:

1. Navigate to General Settings in your platform dashboard.

2. Locate the Auto-Close Session or Auto Resolve Time setting.

3. Set the time duration (e.g., 15 minutes, 1 hour).

4. After this duration passes without user interaction, the platform will automatically trigger the Session Resolved event.

Note: This feature helps manage session lifecycles and ensures inactive conversations do not remain open indefinitely.