How to Add an AI Helpdesk to Your Website Widget With Optional Password Access

YourGPT lets you embed a fully functional AI Helpdesk directly inside your website widget, so users can search docs, ask questions, and even escalate to human support when needed.

In this guide, you’ll learn:

1. How to add the AI Helpdesk to your website widget

2. How to add a password to restrict access to that Helpdesk if needed

📌 Part 1: Add AI Helpdesk to Your Chatbot Widget

This enables your Helpdesk to appear as a tab inside your widget alongside "Home" and "Messages."

Steps:

1. Go to Widget Settings in your YourGPT Dashboard

2. Scroll to the AI Helpdesk section

3. Toggle Enable Helpdesk to ON

4. Add your Helpdesk domain (e.g., help.yourgpt.ai)

5. Save your changes

🔐 Part 2: Set a Password for Helpdesk Access

To restrict access to your Helpdesk (e.g., for internal documentation or client-specific portals), you can enable password protection.

Steps:

1. Go to Help Desk → Settings

2. Click the Security tab

3. Toggle Enable Password Protection

4. Enter your desired password

5. Click Save