Studio allows you to send different types of messages, including text, images, video, audio, files, card and carousels to enhance ai agents interactions.
1. Text Messages
Text messages are the most basic type of interaction, allowing you to send formatted text, links, and emojis.
How to Add a Text Message?
Navigate to the desired block in the chatbot flow.
Click "Add Message" and select Text.
Enter the message content in the text box.
Use formatting options such as:
Bold (B) and Italic (I) for emphasis.
Link (🔗) to add hyperlinks.
Emoji (😊) to enhance engagement.
Click Save to apply the message to the chatbot.
Best Practices
Keep the message concise and clear.
Use formatting to highlight important details.
Add links for additional resources.
2. Image Messages
Image messages allow you to share pictures with users, either by uploading an image or providing an image URL.
How to Add an Image Message?
Navigate to the Image section in your chatbot flow.
Choose one of the following options:
Enter an Image URL (e.g.,
https://example.com/image.png).Upload an image file (Max size: 50MB).
Click Save to apply the image message.
How Image Messages Work
If a URL is provided, the chatbot fetches and displays the image from the link.
If a file is uploaded, the chatbot sends it as an attachment.
Best Practices
Use high-quality and lightweight images.
Ensure the URL is publicly accessible if using a link.
3. File Messages
File messages allow you to send documents, PDFs, and other file types to users.
How to Add a File Message?
Navigate to the File section in your chatbot flow.
Choose one of the following options:
Enter a File URL (e.g.,
https://example.com/file.pdf).Upload a file (Max size: 50MB).
Click Save to apply the file message.
Best Practices
Use PDFs, DOCs, or other supported formats.
Ensure the file is relevant and easy to access.
Use descriptive filenames to indicate content.
Note: Some integrations may not support images or file attachments. Test your chatbot before deployment.
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