Import and Train AI Model with Zendesk Data

This guide will walk you through the process of importing learning data from Zendesk and creating a new training job on your AI platform. You’ll learn how to set up the training job and start the training process using your Zendesk knowledge base.

1. Navigate to Training

• Click on Training in Sidebar.

  

• Go to Others and click on Click on Import button.

  

2. Get Your Credentials

• Login to Zendesk

• Go to your Admin Center.

  

• Go to your Zendesk Admin Center.

• Navigate to Accounts> Contacts > Email.

  

• In the Zendesk Admin Center, go to Apps and integrations > APIs > API tokens.

• Click on “Add API token”.

• Enter a name for the token to help you identify its purpose.

• Click “Create.”

  

• copy the token

  

• Look at the URL in your browser when you are in Zendesk Dashboard. It will be in the format: yourcompany.zendesk.com.

  

3. Create New Job

• Fill all the Credentials & add the Job Name.

• Select the AI Model for Training.

• Add instruction for AI if you need.

• Click on Create Job button.

• Zendesk Job is created.

• Navigate to Learning Data by clicking on the Job name.

  

4. View your learning from Zendesk

• Go to the Zendesk Learning option.

• Click the Train button to train the data.