Prerequisites:

• Twilio Account: A Twilio account, preferably a paid one, to enable WhatsApp Business API usage.

• Twilio WhatsApp-Enabled Number: A phone number in Twilio that has been approved for WhatsApp use.

• WhatsApp Business Account (WABA): A verified WhatsApp Business Account, managed via Meta Business Manager.

• Meta Business Manager: Ensure your WABA is linked to a verified Meta Business Manager account.

• Approved WhatsApp Phone Number: A phone number that passes WhatsApp verification and is not already linked to another WhatsApp account.

Setting up Twilio Whatsapp Integration :

Obtain Twilio Credentials :

1. Sign in to your Twilio account

2. Navigate to the "Develop" tab to find your Account SID and Auth Token

Configure Integration Settings :

1. In YourGPT Chatbot, navigate to the Twilio WhatsApp Integration section.

   

2. Enter the following required credentials :

• Account SID

• Auth Token

• Whatsapp Phone SID

• Whatsapp Phone Number

Configure Webhook Endpoint :

1. Go to your Twilio Console

2. Navigate to your WhatsApp number settings

3. Under "Configure" locate the webhook/endpoint section

4. Add Webhook URL mentioned below :

https://api.yourgpt.ai/chatbot/v1/twilio-whatsapp/webhook

5. Set the HTTP method to POST

You have now successfully enabled Twilio Whatsapp integration.

Note:

• This integration supports text messages only.

• Media files (images, videos, documents), interactive features (polls, buttons), carousels and cards are not supported.